Step 1: Browse the item you wish to purchase or by inputting the keyword in the search file located on the top right of the page, or click on the category list on the top of the page. When you have found the products you would like to purchase , simply click the "Add To Cart" button. You will see these items in your shopping cart now (View cart).
Step2: When you have finished your shopping, simply click on the Checkout button located on the bottom right of the page or at the bottom of your shopping cart. The website will then lead you though the process of providing delivery and payment details.
Orders which are paid online are confirmed once the payments have been processed or complete but orders which are paid Cash on Delivery will be verified by a phone call by one of our customer service representatives if product(s) are available in stock.
You can cancel or change your order before you submitted the payment. Usually we process your order once the payment has been confirmed. Please email us as soon as possible if you wish to cancel or change your order. If the item has already been shipped, you will not be able to cancel or change your order.
In the case of COD (Cash on Delivery) Your order will be cancelled and the item(s) returned to our inventory if we, or the courier could not confirm your order with you prior to delivering you the item(s).
Simply email us at support at fushanj.com, stating your order number and your name and you can mention your preferred payment method so we can send you a link which will provide you the way to pay for your order.
Fushanj.com uses advanced encryption and state-of-the-art SSL (Secure Sockets Layer) so you can be assured that your information will be protected from any unauthorised usage. You can also be assured that your confidential information will remain confidential. Since the transactions are processed on our payment gateway partner (Telr), they provide a 3D secure technology to make payments.
In case you are not home/office, on the date of the shipment, you have a chance to schedule with the courier to share your location or address in detail for whatever time the item will be shipped to you.
Alternatively you may authorise another person to receive your item(s) at your primary address by giving the person's details to the courier. Please make sure to have the person receiving your item on your behalf, prepare a valid ID at the time of delivery.
We love to hear from our customers, especially about a product we don’t have in our online store.
Feel free to send us an email at firstname.lastname@example.org to make suggestions to our Sales team. We cannot promise that we will make it available on our website but if we receive a great number of requests then we might make a new item available.
Some mobile devices require you to manually change the data section details in your settings in order for your data to work. For UAE customers, you must enter APN settings of one of your selected carriers: DU, etisalat or virgin mobile.
When you receive a new mobile phone in a sealed box, the camera lens is covered with a plastic protection which is not easy to see because it is highly laminated, so in order to get maximum quality out of your mobile camera, you can:
-remove the plastic protection from camera lens
-restore the mobile settings
-change your camera quality in settings
-clean any dust from your camera lens
-keep phone in a dry cool place to keep away from moisture or humid air
-make sure your hand is stable
-make sure to upgrade your Android/iOS with the latest version
-make use of good lighting
At times, while you may think that your camera quality is not good at times it is because of comparisons you may be unconsciously making with other latest devices that have been released.
At Fushanj.com we try our best to provide very cheap and affordable phones, which sometimes leads to us running out of stock on a particular colour of an item so for a better customer satisfaction, we sometimes send you the same phone with a different colour. If you still are not satisfied with your special deal that you received, you can email us and we can arrange to pickup the device and send you a new item if available.
Battery life duration on mobile phones depend on usage and various other things you must take into account before thinking you have a faulty battery.
For a better battery life, we suggest that you turn off your wifi when it is not used, close background applications, turn down screen brightness, turn off location sharing and turn off screen when it is not being used.
We are given all the technical specifications by our suppliers and we endeavour to list as much information as possible to help you make your purchase decision. Although our in-house team are keen followers of electronics, IT & consumer goods, we may not always have the expertise to answer very detailed and technical questions we get asked by our buyers. If we do have the information you required , we will respond as soon as possible. Otherwise, may we suggest websites that provide technical information on a wide range of products which will better assist your purchase decision. You may try www.google.com
Due to stock turnover and nature of business, our products are sold on a first order - first sold basis, so we are not able to reserve items for you but you can choose to order with COD and pay for your items when they get delivered to you, so that you don't miss out before we run out of stock.
Here at Fushanj.com we strive to serve all our customers but unfortunately we sometimes run out of stock on your device because we may be experiencing a high volume of orders but we will be sure to keep you updated once we have your device(s) back in stock.
Please contact Fushanj.com by email and give a full detailed description of the problem, as well as a photograph of the faulty product or part and your order number. Fushanj.com will respond to you with further questions or instructions. Do not return the product at this stage.