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Help Center

Most Frequently Asked Questions (FAQS)

Ordering Questions

How do I place an order?

How long does it take to confirm my order?

Can I order through the phone call?

Can I cancel or change my order once the order is confirmed?

Why would all the items in my shopping cart no longer become available when I check out?

Why would my order be cancelled when I prepare to pay for my order?

How do I check my order status?

Where can I find records of my previous orders?

What happens if the item I wish to order is out of stock?

Payments

What form of payment do you accept?

Where can I change my payment method?

What happens if I do not have a credit card or debit card?

Is your site safe for credit card usage?

Is instalment available?

Shipping and Delivery Questions

Why is the Courier of Fushanj.com calling me?

Do you have your own courier services?

Can you guarantee that my order is safe during shipping?

Is there any delivery charges?

How do I receive my order if I am not at home/office?

May I buy products directly at your showroom?

Does fushanj.com ship internationally?

Why have I received a different item from what I ordered ?

Is my order secured? What if my item gets lost before reaching me?

What should I do if my item arrived with missing parts ?

How can I track my items?

Product Questions

What do I do if I receive a faulty item or have concerns about my order?

Can I request or suggest a product or brand?

Why is my mobile data not working?

Why is my mobile camera quality not good?

Why did I receive the wrong colour phone?

Why is my mobile battery running low quickly?

Why are your prices so low?

Can you reserve an item for me?

Are all your products original?

Why is my selected item not available?

Warranty & Returns

Do your products come with a warranty?

My item is not working now, but it is still under warranty, how do I claim the warranty?

What is the procedure for returning my item?

Who pays the postage costs for an item that has to be returned?

I have received my item but the packaging has been damaged during transit, can I change the item?

I have received my item but the product has been damaged during transit, what should I do?

I have received my item but it is faulty, what should I do?

Can I transfer the warranty to someone else if I give or sell it to them?

What warranty applies to products sold by Fushanj.com

What does the warranty not cover?

What refund applies to products sold by Fushanj.com

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