Shipping and Returns
At Fushanj.com, we strive to get your order to you as quickly and affordably as possible. Here's what you need to know:
We offer FREE shipping for all orders within United States.
For international orders, shipping rates vary depending on the destination country and the weight of the package. You can see the shipping rate at checkout.
ORDER PROCESSING TIME
We aim to process all orders within same business day. Orders placed on weekends or holidays will be processed on the next business day.
Shipping time varies depending on your location and the shipping method you choose at checkout. Once your order is shipped, you will receive a tracking number via email / mobile number.
Estimated shipping time:
- 2 - 5 Business Day for domestic shipments.
- International shipping can take anywhere from 7 - 14 business days depending on the destination country.
Please note that these are estimates and not guaranteed shipping times. Shipping times may be affected by customs processing times or unforeseen delays.
We use USPS/UPS/Fedex to ship our orders. You will be able to choose your preferred shipping carrier at checkout.
Please ensure that your shipping address is correct before placing your order. We are not responsible for orders shipped to incorrect or incomplete addresses.
LOST OR STOLEN PACKAGES
If your package is lost or stolen during shipping, please contact us as soon as possible so that we can investigate the issue and make arrangements to replace your order.
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At Fushanj.com, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we offer a 30 days return policy for most items. Here's what you need to know:
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Some items are not eligible for return, such as damaged box, opened box, missing accessories. if incase received back in such condition, restocking fee applies.
To initiate a return, please email us at fushanjelectronics at gmail.com with your order number and reason for return. We will respond to your email within 24 - 48 business hours with instructions on how to proceed.
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within 3 - 5 business days depending on your card issuer's policies.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
We do not offer exchanges at this time. If you would like to exchange an item, please follow the return process and then place a new order for the desired item.
If your item arrives damaged, please email us at fushanjelectronics at gmail.com with your order number and a photo of the damaged item within first 72 hours of receipt. We will provide instructions on how to proceed.